Privacy Policy
This Privacy Policy describes how Empire Home & Garden collects, uses and discloses your personal information when you visit or make a purchase from the site.
Collecting Personal Information
When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”.
Device Information
- Examples: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site.
- Purpose: to load the site accurately for you, and to perform analytics on site usage to optimise our site.
- Source: collected automatically when you access our site using cookies, log files, web beacons, tags or pixels.
- Disclosure: processed by our self-hosted commerce platform (Medusa) and shared with Google Analytics for site usage analytics.
Order Information
- Examples: name, billing address, shipping address, payment information (including credit card numbers from whichever means used, including PayPal, Apple Pay and Google Pay), email address and phone number.
- Purpose: to provide products and services to you, to fulfil our contract, to process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, and screen our orders for potential risk or fraud.
- Source: collected from you.
- Disclosure: processed by our self-hosted commerce platform (Medusa) and shared with our payment processor Stripe and our garden furniture suppliers for fulfilment.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Using Personal Information
We use your Personal Information to provide our services to you, which includes offering garden furniture for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services and offers.
Lawful Basis
Where you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases: your consent; the performance of the contract between you and us; compliance with our legal obligations; to protect your vital interests; to perform a task carried out in the public interest; and for our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
Your Rights (GDPR)
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated or erased. If you would like to exercise these rights, please contact us.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies, to operate the site and improve your experience.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at [email protected] or by post at Empire Home & Garden Ltd, Polydon Park, Radiance Road, Doncaster DN1 2TE.